Solutions
Automate exceptions and investigations
Automate how you request and securely share transaction information for payment investigations or exceptions management, over any type of payment network
Sharing critical information today
Requesting and sharing the information needed to process and report on transactions is highly manual.
- Critical data hard to find across teams and silos
- Information requested more than once
- High cost investigations involve multiple teams
- No central view of exceptions or status of requests
- Communications channels are unsecure
- Repeat requests impact customer experience
- Lack of transparency and auditability
- Manual onboarding of customers and documents
How we can help
Reduce reliance on spreadsheets and email, so you have the right information, at the right time to process and report on transactions
How it works
A single platform to securely manage transaction data internally, to customers and to regulators
- Securely request and receive information
- Cater for any use case with configurable scenarios
- Secure information exchange in existing workflows
- One place for shared documents and information
- Choose the best engagement channels
- On-board new teams and partners
- Search and reuse existing information
Benefits
Manage request and sharing of critical information, not email chains, internally and to counterparties
- Reduce repeat requests for information
- Faster resolution times
- Increased productivity
- Improve user experience
- Simplify information management and auditability
- Scale products and services
- Reduce cost per request
